Introduction

These Terms and Conditions (hereinafter referred to as the “Terms”) set out the legally binding agreement between you and the operator of the online casino and sports betting platform known as Mostbet (hereinafter referred to as “Mostbet”, “we”, “us” or “our”). By accessing, registering for, or using any services, products, software, or content offered on or through the Mostbet website and associated platforms, you acknowledge that you have read, understood, and agree to be bound by these Terms. These Terms apply to all forms of participation in Mostbet’s services, including casino games, Slots, live dealer games, and any other interactive gambling or betting activities that may be offered. The purpose of these Terms is to ensure that all activities on Mostbet are conducted in a fair, transparent, responsible, and legally compliant manner, with particular emphasis on responsible gaming and protection of minors. If you do not agree with any provision of these Terms, you must not create an account, deposit funds, or use any of our services, and you should leave the website immediately.

Mostbet operates under applicable licensing and regulatory requirements of the jurisdiction in which it is registered and from which it provides online gambling services. You acknowledge that it is your responsibility to ensure that your access to and use of the website and services is lawful in the country or territory where you are located or reside. Our services are intended solely for individuals aged 18 or above, and we take strict measures to prevent underage gambling and misuse of our platform. These Terms may be updated from time to time to reflect changes in law, regulation, technical systems, or business practices, and it is your obligation to review them regularly. Continued use of the services following any changes constitutes acceptance of the updated Terms, and you agree to be bound by the latest version available on the Mostbet website at all times.

Acceptance of Terms

By creating an account with Mostbet, making a deposit, placing a bet, participating in casino games, or otherwise using any part of our services, you expressly acknowledge your acceptance of these Terms in full and without reservation. You confirm that you have carefully read these Terms, including all sections regarding responsible gambling, legal compliance, eligibility, deposit and withdrawal processes, bonuses and promotions, and dispute resolution. If you disagree with any of these Terms, you must refrain from using the website and services, and you should not complete the registration process. Your acceptance also indicates that the information you provide during registration and throughout your relationship with us is accurate, complete, and up to date, and that you will promptly correct or notify us of any changes.

Acceptance of these Terms forms a legally binding contract between you and Mostbet, governed by the laws specified under the Governing Law section below. You may not assign, transfer, or otherwise dispose of your rights and obligations under these Terms without our prior written consent, whereas we may assign or transfer our rights and obligations to another entity, provided that such transfer does not adversely affect your rights. If you access our services from within Bangladesh, you represent that you understand the legal implications of online gambling in your jurisdiction and take full responsibility for complying with any local rules. By accepting these Terms, you also acknowledge that gambling may involve financial risk and that you may lose the money you stake, and you agree to use the services only for lawful, personal entertainment purposes and not for any illicit activity.

Eligibility & Age Restriction (18+ only)

Use of Mostbet services is strictly limited to individuals who are at least 18 years of age or older, or the legal age of gambling in their jurisdiction, whichever is higher. By registering an account with Mostbet, you represent and warrant that you are at least 18 years old and that you have full legal capacity to enter into and be bound by these Terms. We reserve the right to request proof of age and identity at any time, and to suspend or terminate any account where satisfactory evidence is not provided or where we have reasonable grounds to suspect that a user is underage. Any attempt by a minor to misrepresent their age or use false documentation to gain access to gambling services is a serious breach of these Terms and may result in reporting to relevant authorities.

Mostbet implements a variety of measures designed to prevent underage access, including age verification checks, account monitoring, and cooperation with payment providers and regulators where appropriate. Parents and guardians are strongly encouraged to use child-protection software, device-level restrictions, and other tools to prevent minors from accessing gambling websites and applications. We emphasise that underage gambling is not only a violation of these Terms but may have severe negative impacts on young people’s mental health, academic performance, and social development. Any winnings obtained by a person under the age of 18, or under the legal gambling age in their jurisdiction, will be forfeited and may be reclaimed by Mostbet, and any funds deposited by such a person may be returned only at our sole discretion and subject to legal obligations.

You acknowledge that in Bangladesh and many other jurisdictions, gambling by minors is strictly prohibited and socially harmful. You agree to take reasonable steps to ensure that your account details, passwords, and any devices used to access Mostbet are kept secure and out of reach of minors. If you suspect that a minor has accessed or is attempting to access Mostbet using your details or on your devices, you must notify us immediately and take steps to prevent further access. We will treat any breach of the age restriction requirement as a serious violation of these Terms, which may result in immediate account closure and notification to regulators or law enforcement where required by law.

Account Registration

To participate in the services offered by Mostbet, you must complete the account registration process on the website or mobile application by providing accurate and complete personal information. This typically includes your full name, date of birth, residential address, email address, mobile phone number, chosen currency (where applicable), and creation of a secure password. By registering, you confirm that all details supplied are truthful and correspond to your own identity, and you acknowledge that you may be required to provide supporting documentation for verification purposes, such as a passport, national ID card, driving licence, or proof of address. You must not open an account on behalf of another person, create multiple accounts, or provide false, misleading, or stolen information during registration or at any subsequent time. We reserve the right to reject any registration application without providing a reason, particularly if we have concerns about compliance, security, or responsible gambling.

The registration process may include email or SMS verification to confirm your contact details and ensure that your account is properly secured. You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password, and for any activity carried out under your account. If you suspect that your account details have been compromised, lost, or shared with any third party without your consent, you must promptly change your password and notify us so that appropriate measures can be taken. Mostbet will not be liable for any loss or damage arising from unauthorised access to your account, unless such access is solely due to our failure to implement reasonable security measures. You agree not to share your account or login credentials with any other person, and you accept full liability for all transactions and actions conducted under your account.

In line with regulatory and anti-money laundering (AML) requirements, Mostbet may perform Know Your Customer (KYC) checks before allowing deposits, bets, or withdrawals, or at any time during your relationship with us. These checks are necessary to verify your identity, prevent fraud and money laundering, and ensure that our services are not used for any illegal purposes. Failure to pass verification or refusal to provide requested documents within a reasonable time may lead to account suspension, restrictions on deposits or withdrawals, or permanent closure. You understand and agree that all personal data collected during registration and verification will be handled in accordance with our Privacy and Data Protection section, and that we may share certain information with regulatory or law enforcement authorities if required by applicable law.

Deposits & Withdrawals

You may fund your Mostbet account using the payment methods made available on our platform, subject to any applicable limits, fees, and processing times specified by us or your payment provider. By making a deposit, you confirm that the source of funds is lawful, that you are the legitimate owner of the payment method used, and that you are not acting on behalf of a third party. Mostbet reserves the right to refuse or limit any deposit transaction where we suspect fraud, money laundering, breach of these Terms, or non-compliance with applicable regulations. All deposits made into your account will be credited in the currency chosen during registration, and you may not hold multiple currencies under a single account unless explicitly permitted. It is your responsibility to review the details of each deposit before confirming, as we cannot guarantee that a transaction can be reversed once initiated.

Withdrawals from your Mostbet account will generally be processed through the same payment method used for deposits, where feasible, subject to technical and regulatory constraints. Before processing any withdrawal, we may conduct additional verification checks to confirm your identity, ownership of the payment method, and compliance with AML and responsible gambling policies. Mostbet may impose minimum and maximum withdrawal limits per transaction, per day, or per month, which will be clearly displayed in the cashier section or otherwise communicated to you. Processing times for withdrawals may vary depending on the method used, internal checks, and third-party payment provider policies, and we are not responsible for delays caused by external factors. You understand that certain bonuses, promotions, or wagering requirements may restrict your ability to withdraw funds until specific conditions have been met, as described in the Bonuses & Promotions section.

Fees for deposits and withdrawals, if any, will be disclosed to you before confirming the transaction, although your bank or payment provider may impose additional charges outside our control. We reserve the right to investigate, delay, or block withdrawals where we have reason to believe that the funds may be linked to fraudulent, unlawful, or irresponsible gambling behaviour. In cases where a significant number of deposits and withdrawals are made without proportionate betting activity, we may consider such activity to be misuse of the payment system and may impose additional checks or fees, where legally permitted. If Mostbet mistakenly credits your account with funds due to a technical error, payment provider issue, or human mistake, you must promptly notify us, and such funds will be voided and removed from your balance. Any winnings or bets placed using erroneously credited funds may be cancelled, and we may take steps to recover such amounts even if they have been withdrawn, subject to applicable laws.

Payment Methods Table

The table below provides an indicative overview of commonly available payment methods on Mostbet. Availability, limits, and processing times may vary depending on your country, currency, and specific provider conditions.

You must always check the cashier section of your Mostbet account for the most updated and accurate information on available payment methods in Bangladesh and any applicable restrictions or conditions. We may add, remove, or modify payment options at any time to comply with regulatory changes, payment provider policies, or internal risk management requirements.

Bonuses & Promotions

Mostbet may, from time to time, offer bonuses, free spins, free bets, cashback, loyalty rewards, tournaments, and other promotional incentives (collectively, “Bonuses”) to eligible players. Each Bonus is subject to specific terms and conditions, including but not limited to wagering requirements, minimum deposit amounts, game restrictions, expiry dates, and maximum winnings caps. It is your responsibility to read and understand the terms of any Bonus before opting in, claiming, or using it, as participation constitutes acceptance of those promotional terms in addition to these general Terms. Some Bonuses may be restricted to certain countries, payment methods, or player segments, and we reserve the right to limit or revoke any Bonus where we detect abuse, irregular betting patterns, or non-compliance. Examples of Bonus abuse include using multiple accounts, colluding with other players, exploiting obvious errors, or intentionally placing opposite bets on different outcomes to meet wagering with minimal risk.

Wagering requirements specify the number of times you must stake the Bonus amount, deposit amount, or both, before any associated winnings may be withdrawn. Unless otherwise stated, wagers on different game types may contribute differently towards wagering requirements, with Slots typically contributing more than certain table games or live dealer games. Bets that are cancelled, voided, or cashed out early may not count towards wagering, depending on the specific Bonus rules. If you request a withdrawal before fulfilling the wagering requirements, Mostbet may remove the Bonus and any associated winnings from your balance. Many Bonuses are time-limited, and if not used or wagered within the stated period, they may expire and be removed from your account.

Some promotions may require you to enter a promotional code during registration or deposit, while others may be automatically credited to your account once you meet the qualifying criteria. We reserve the right to withhold or cancel any Bonus that has been mistakenly credited due to technical or human error or that we reasonably believe has been obtained through fraud, misuse, or breach of these Terms. In cases where we suspect Bonus abuse, we may combine and review activity across all aspects of your account, including deposits, bets, game selection, and withdrawal patterns, and we may also request additional identity or source-of-funds verification. Participation in loyalty or VIP programmes is by invitation or defined qualification criteria, and Mostbet may modify or discontinue such programmes at any time. All decisions by Mostbet regarding Bonus allocation, use, or cancellation are final and binding, subject to your rights under the Complaints & Dispute Resolution section.

Game Rules

By participating in any casino game, Slots, live dealer table, or other gaming product on Mostbet, you agree to abide by the specific rules and mechanics governing that game. Each game may have its own rules, payout tables, limits, and special features, which are usually accessible within the game interface or in the help section. You are responsible for familiarising yourself with the rules of each game before placing real-money bets, including understanding how wins and losses are determined, how bonus features operate, and what the minimum and maximum stake levels are. Failure to fully understand the rules of a game will not be considered a valid excuse for seeking a refund or reversal of bets, and you bear the risk of any losses sustained due to misunderstanding or inattention.

Mostbet may offer a wide range of games supplied by different licensed software providers, and these providers may also have additional rules or terms that apply to their games. Some games may be unavailable in certain jurisdictions due to regulatory restrictions, and you agree not to attempt to circumvent such restrictions by using VPNs, proxy servers, or other technical methods. All bets placed are considered final once confirmed and accepted by our servers, and cannot normally be cancelled or changed after this point. In the event of a technical malfunction, connectivity issue, or server error that affects game operation, Mostbet will handle the situation in line with the Fair Play & RNG section below, including possible voiding of affected bets or returning stakes where appropriate. Where there is any discrepancy between the game results displayed on your device and those recorded on the game server, the server results shall prevail at all times.

You must not use any external tools, automated systems, bots, scripts, or software designed to give you an unfair advantage in any game, and you must not exploit bugs, glitches, or software errors for financial gain. Any such behaviour will be considered cheating and a serious violation of these Terms, potentially leading to account suspension, closure, confiscation of winnings, and reporting to relevant authorities. Mostbet may monitor gameplay for irregular patterns or suspicious activities as part of its efforts to maintain fair and responsible gaming. If you have any questions regarding the rules of a specific game or need clarification on a result or payout, you are encouraged to contact our customer support team promptly. It is always your responsibility to ensure that your participation in any game is lawful in your jurisdiction and that you only gamble amounts you can afford to lose.

Fair Play & RNG

Mostbet is committed to providing a fair, transparent, and trustworthy gaming environment for all players. To ensure that all casino games and Slots produce random and unbiased outcomes, we use Random Number Generator (RNG) technology supplied by reputable and licensed software providers. These RNG systems are subject to regular testing and certification by independent testing laboratories or auditors, in accordance with industry standards and regulatory requirements. The purpose of such testing is to verify that game outcomes are unpredictable, statistically random, and not manipulated in favour of the house or any player. While the house always maintains a mathematical advantage as part of the game design, the RNG ensures that each individual game round is fair and independent.

Results of finished game rounds are recorded on secure servers, and any disputes concerning game outcomes will be resolved by reviewing the server logs and RNG data. In the unlikely event of a visible malfunction, display error, or server connectivity problem that does not reflect the true outcome determined by the RNG, the underlying server result shall always prevail. If a game malfunction is confirmed, Mostbet reserves the right to void affected bets, return stakes, or adjust balances as necessary to correct the error, in accordance with applicable regulations and best industry practice. We further reserve the right to suspend or temporarily disable any game or category of games where we identify technical issues, security vulnerabilities, or regulatory concerns.

You acknowledge that while RNG and independent testing promote fairness, no system can guarantee that you will win, and gambling outcomes remain inherently uncertain and risky. We do not offer systems, advice, or tools that can guarantee success or remove the element of chance from our games. Any websites, individuals, or services claiming to provide guaranteed winning strategies specifically for Mostbet or its games are not endorsed by us and may be fraudulent or misleading. You agree not to attempt to interfere with, manipulate, or reverse-engineer any part of the RNG or game software, and such activities will be treated as serious misconduct, potentially resulting in legal action. Our commitment to fair play is closely linked to responsible gambling, and we encourage you to set personal limits and approach all games as entertainment rather than a source of income.

Responsible Gambling

Mostbet places strong emphasis on responsible gambling and seeks to create an environment where players can enjoy casino games, Slots, and sports betting in a safe, controlled, and balanced manner. We recognise that while gambling can be an enjoyable form of entertainment for many adults, it also carries a risk of financial loss and may lead to problem gambling or gambling addiction for some individuals. To mitigate these risks, we provide a range of tools and resources designed to help you manage your gambling behaviour, stay in control of your spending and time, and seek assistance if needed. We strongly encourage you to use these tools proactively, particularly if you are located in Bangladesh or other markets where awareness of gambling risks may be evolving. Our responsible gambling approach includes providing clear information, practical account controls, staff training, and cooperation with specialist support organisations.

We explicitly prohibit individuals under the age of 18 from using our services and highlight that young people face particular risks related to impulsive behaviour, poor financial judgment, and increased vulnerability to addiction. You must not allow minors to access your account or devices, and you should consider using parental control software and account protection measures if others in your household may be at risk. Mostbet advises you to view gambling purely as entertainment, not as a way to make money or solve financial problems, and you should only gamble with disposable funds that you can afford to lose. You are encouraged to set realistic budgets, limit your playing time, and take regular breaks to ensure that gambling does not interfere with your responsibilities, relationships, health, or work. If you begin to feel that gambling is no longer fun, that you are chasing losses, or that you are hiding your behaviour from family or friends, these may be warning signs of a developing problem.

Tools & Features (table)

Mostbet provides several responsible gambling tools that you can activate via your account settings or by contacting customer support. The table below outlines the main features and how they can assist you in managing your play.

Activation, adjustment, or removal of certain limits may not take effect immediately and may be subject to waiting periods, in line with best responsible gambling practices. For example, requests to decrease limits may be implemented as soon as reasonably possible, whereas requests to increase limits or cancel self-exclusion may be subject to a cooling-off period and additional checks. You acknowledge that these tools are only effective if you use them honestly and consistently and that Mostbet cannot be held responsible if you attempt to circumvent or manipulate the controls you have set for yourself.

Support Resources

In addition to providing technical tools, Mostbet also emphasises the importance of education and access to independent support organisations for players who may experience gambling-related harm. If you feel that your gambling is getting out of control, affecting your financial stability, relationships, or mental health, you are strongly encouraged to seek help without delay. There are international and regional support organisations, helplines, and counselling services that specialise in problem gambling, and we recommend that you contact such entities for confidential advice and assistance. Examples of such organisations may include generic problem gambling helplines, responsible gaming foundations, and online counselling platforms dedicated to behavioural addictions. Our customer support team can provide general information about responsible gambling and refer you to publicly available resources, but they are not qualified to offer therapeutic or legal advice.

If you reside in Bangladesh or any other jurisdiction where local support services for gambling problems may be limited, you may still access many online resources provided by international organisations. These resources often include self-assessment questionnaires, educational materials, and structured programmes for managing gambling behaviour. You should also consider speaking openly with trusted family members or friends, as social support can be an important factor in recovery. In more serious cases, you may wish to consult a mental health professional, such as a psychologist or psychiatrist, who has experience with addiction and compulsive behaviours. Mostbet is committed to cooperating with requests from recognised support organisations where legally possible, such as implementing tailored exclusion measures.

If you request self-exclusion on responsible gambling grounds, we will use reasonable efforts to prevent you from accessing your account or opening new accounts during the specified exclusion period. However, you acknowledge that no system is entirely foolproof, and you must also take personal responsibility by not attempting to bypass these measures or use alternative accounts or platforms. We may retain certain data about your exclusion status, in line with applicable privacy laws, to help enforce restrictions and support your long-term safety. Responsible gambling is a shared commitment between Mostbet and you as the player, and by using our services you agree to engage with this commitment seriously and honestly.

Prohibited Activities

As a condition of using the Mostbet platform, you agree not to engage in any activity that is unlawful, fraudulent, abusive, or otherwise contrary to these Terms or to the integrity of our services. Prohibited activities include, but are not limited to, opening multiple accounts in your own name or in the name of others, providing false or misleading information, or impersonating any person or entity. You must not engage in collusion with other players, use bots or automated betting software, exploit software bugs or vulnerabilities, or use unfair strategies that are specifically intended to circumvent standard house rules or wagering requirements. Additionally, you are strictly prohibited from using Mostbet for any purpose related to money laundering, terrorist financing, or any form of financial crime, and we will cooperate with regulatory and law enforcement agencies where suspicious activity is detected.

You must not transfer funds from your Mostbet account to other players or receive funds from other players, except through mechanisms explicitly allowed by us, and you must not sell, trade, or otherwise dispose of your account to any third party. Any attempt to access our systems in an unauthorised manner, including hacking, data scraping, or reverse engineering of software, is strictly forbidden and may result in civil or criminal legal action. You may not use the website to distribute spam, malware, pirated content, or any material that is offensive, defamatory, discriminatory, or in violation of intellectual property rights. You must also refrain from interfering with the normal functioning of the website, including through denial-of-service attacks, data overload, or any other disruptive activities.

Mostbet reserves the right to investigate any suspected prohibited activities using a combination of automated monitoring tools, manual review, and cooperation with third-party providers. If we have reasonable grounds to believe that you have engaged in prohibited conduct, we may suspend or close your account, withhold funds, void bets, and cancel winnings, pending investigation or final resolution. Where appropriate, we may also report suspicious behaviour to regulatory bodies, payment providers, and law enforcement agencies, in line with applicable laws and AML obligations. You agree to fully cooperate with any investigation conducted by Mostbet, including providing additional documentation or information as reasonably requested. Failure to do so may result in adverse decisions regarding your account, including permanent exclusion from our services.

Restricted Countries (table)

Mostbet’s services are not available in all jurisdictions, and certain countries or territories may be entirely or partially restricted due to legal, regulatory, or business considerations. You are responsible for determining whether access to and use of online gambling services is lawful in your country of residence or location. You must not attempt to bypass such geographical restrictions using VPNs, proxies, or inaccurate registration information. Accounts opened from restricted jurisdictions may be closed, and any associated bets may be voided, with funds handled in accordance with applicable laws and regulatory guidance. The following table provides a non-exhaustive example list of restricted or partially restricted countries, which may be updated from time to time.

If you are located in a restricted jurisdiction, you must not use Mostbet’s services and you should immediately cease using the website and close your account where possible. We reserve the right to modify the list of restricted countries without prior notice to comply with new legal or regulatory developments.

Privacy & Data Protection

Mostbet is committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner. When you register an account, use our services, or communicate with us, we may collect and process a variety of information, including but not limited to your name, contact details, date of birth, payment information, transaction history, device identifiers, IP address, and usage data. This information is used for several legitimate purposes, such as managing your account, processing payments, complying with legal and regulatory obligations, ensuring security and integrity, preventing fraud and money laundering, and improving our services. We may also use your data to provide you with marketing communications about offers and promotions, but only where permitted by law and where you have not opted out of such contact.

Your personal data may be stored and processed in servers located in various jurisdictions, and it may be shared with carefully selected third parties, such as payment providers, identity verification companies, game suppliers, and regulatory authorities, where necessary for service provision and compliance. All such third parties are required to handle your data securely and in accordance with applicable privacy legislation and contractual safeguards. We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, alteration, or misuse, including encryption, access controls, and regular security assessments. However, you acknowledge that no system is entirely immune to security risks, and you agree to take reasonable steps to protect your own data, such as keeping your login credentials confidential and using secure networks.

You have certain rights with respect to your personal data, which may include the right to access, correct, or update your information, the right to request deletion or restriction of processing in specific circumstances, and the right to object to certain types of processing, such as direct marketing. Requests to exercise these rights can be submitted to us via the contact details provided in the website, and we will handle them in accordance with applicable data protection laws and within reasonable timeframes. Please note that in some cases, we may be legally required to retain certain data for a defined period, for example due to AML or accounting regulations, even if you request deletion or close your account. By using Mostbet, including Mostbet on different devices, you consent to the collection, use, and processing of your personal data as set out in these Terms and in any separate Privacy Policy that may be published on the website.

If you believe that your privacy rights have been infringed or that your personal data has been misused, you are encouraged to contact us immediately so that we can investigate and, where necessary, take corrective action. Depending on your jurisdiction, you may also have the right to lodge a complaint with a supervisory authority responsible for data protection. We reserve the right to update our privacy practices, including how we collect and process data, in response to legal developments, technological changes, or business needs. Any substantive changes that affect your rights will be communicated through appropriate channels, such as website notices or email notifications, and continued use of the services after such changes signifies your acceptance.

Account Suspension & Termination

Mostbet reserves the right to suspend or terminate your account at its sole discretion, subject to applicable laws and regulations. Grounds for suspension or termination may include, but are not limited to, suspected or confirmed breach of these Terms, provision of false or misleading information, failure to pass verification checks, involvement in fraud or money laundering, bonus abuse, or evidence of problem gambling where continued play would be harmful. During suspension, you may be prevented from making deposits, placing bets, or participating in promotions, and certain account features may be restricted while we conduct an investigation. You will typically be informed of the reason for suspension or termination, unless we are legally prohibited from doing so or believe that disclosure could compromise our security measures or an ongoing investigation.

If your account is terminated, any funds remaining after deduction of lawful charges, adjustments, or confiscations due to proven breaches may be returned to you, subject to verification of identity and legality of funds. In cases involving serious breaches, such as fraud, collusion, or use of stolen payment methods, Mostbet may withhold or confiscate remaining balances and cooperate with law enforcement authorities. You may request closure of your account at any time by contacting customer support, and after processing your request, we will close your account and, where permissible, pay out any remaining lawful balance. Please note that voluntary closure for responsible gambling reasons may trigger self-exclusion status, which could prevent future account openings for a defined period.

We also reserve the right to restrict your access or impose specific conditions on your account if we have reasonable concerns about your gambling behaviour, such as unusually high or rapid deposits, frequent requests to reverse withdrawals, or evidence of distress in your communications with us. Such measures may include setting lower limits, blocking certain products, or recommending self-exclusion. You acknowledge that we have an obligation to act in line with our responsible gambling commitments and that such actions are intended to protect you from potential harm. Any appeal against suspension or termination decisions can be made through the Complaints & Dispute Resolution process, and we will review your case fairly and impartially.

Limitation of Liability

To the fullest extent permitted by applicable law, Mostbet, its officers, employees, affiliates, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our services. This includes, without limitation, damages for loss of profits, revenue, data, goodwill, or business opportunities, even if we have been advised of the possibility of such losses. Our total aggregate liability to you for any claim arising from or related to your use of the website, account, or services, whether based on contract, tort, negligence, strict liability, or otherwise, shall not exceed the total amount of deposits you have made into your account during the six months immediately preceding the event giving rise to the claim. Nothing in these Terms shall operate to exclude or limit any liability that cannot be excluded or limited under applicable law, such as liability for death or personal injury resulting from our negligence.

Mostbet is not responsible for any losses or damages you may incur as a result of failures in telecommunication networks, internet connectivity, computer or mobile device malfunctions, or other technical issues beyond our reasonable control. You are responsible for ensuring that your equipment and internet connection are suitable for accessing and using our services, and we do not guarantee that the website will always be available, uninterrupted, or error-free. We also do not accept liability for any losses arising from unauthorised access to your account where you have failed to keep your login credentials secure or have shared them with third parties. Furthermore, we are not responsible for any damages resulting from viruses, malware, or other harmful software that may affect your devices, although we take reasonable measures to protect our systems.

You acknowledge that gambling involves risk and that you may lose some or all of the funds deposited into your account, and you agree that such losses are part of the expected outcomes of participation. We do not provide any guarantees regarding probabilities of winning, expected returns, or the outcomes of any specific game or bet. Any information, statistics, or tips provided on the website are for informational or entertainment purposes only and do not constitute professional advice or assurances of success. You agree that you will not hold Mostbet responsible for your gambling decisions, financial losses, or any consequences arising from your own behaviour or choices.

Complaints & Dispute Resolution

Mostbet aims to provide a high standard of customer service and to resolve any issues or complaints promptly and fairly. If you have a complaint regarding our services, including account issues, game outcomes, financial transactions, or responsible gambling measures, you should first contact our customer support team using the communication channels indicated on the website. In order to assist us in handling your complaint effectively, you should provide as much detail as possible, including your account information, relevant dates and times, description of the issue, and any supporting evidence such as screenshots or transaction IDs. We will acknowledge receipt of your complaint within a reasonable timeframe and will aim to investigate and respond as quickly as possible, depending on the complexity of the matter.

If you are not satisfied with the initial response, you may request that your complaint be escalated to a higher level of review within Mostbet. We will then undertake a more detailed examination of your case, which may involve reviewing server logs, transaction histories, and communications. During the investigation, we may request additional information from you to clarify certain aspects of the complaint, and your cooperation will help ensure a timely resolution. Once a final decision has been reached, we will communicate it to you in writing, explaining the reasoning and any relevant evidence or policy references. Our internal complaints process is designed to be thorough and impartial, but it may take longer to resolve complex cases or those requiring consultation with third parties.

Where applicable law or licensing conditions provide for independent dispute resolution mechanisms or alternative dispute resolution (ADR) bodies, you may be entitled to refer your complaint to such an external entity if it cannot be resolved through our internal processes. We will provide information on any relevant external dispute resolution options that may be available, depending on your jurisdiction. Decisions of external ADR bodies may be binding or non-binding, as determined by the applicable rules, and you should carefully review their procedures before submitting a complaint. By using the services, you agree that the complaints and dispute resolution systems described in these Terms represent the primary means of addressing any issues you may encounter. Nothing in this section prevents you from exercising any statutory rights or pursuing legal remedies that may be available to you under applicable law.

Governing Law

These Terms and your relationship with Mostbet shall be governed by and construed in accordance with the laws of the jurisdiction in which Mostbet is licensed and registered to operate its online gambling services, except where otherwise required by mandatory provisions of local law. Any legal disputes, claims, or proceedings arising out of or relating to these Terms, your account, or your use of the services shall be subject to the exclusive or non-exclusive jurisdiction of the competent courts of that governing jurisdiction, as specified in our regulatory documentation. By accepting these Terms, you acknowledge and agree that you may be required to bring any legal actions in such courts, and you waive any objection based on lack of personal jurisdiction, inconvenient forum, or similar grounds, to the extent permitted by law.

If you are accessing the services from Bangladesh or any other country, you are responsible for ensuring that your use of online gambling services is lawful under the laws of that country. Nothing in these Terms constitutes legal advice, and you should seek independent counsel if you are uncertain about the legal status of online gambling in your jurisdiction. In the event that any provision of these Terms is found to be invalid, illegal, or unenforceable by a competent court or authority, such provision shall be modified or eliminated to the minimum extent necessary, while the remaining provisions shall continue in full force and effect. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Final Provisions

These Terms constitute the entire agreement between you and Mostbet regarding your use of the website, account, and services, and they supersede any prior or contemporaneous understandings, communications, or agreements, whether oral or written, relating to the subject matter. You acknowledge that you have not relied upon any representation, warranty, or statement other than those expressly set out in these Terms when deciding to register and use our services. We reserve the right to amend, update, or replace these Terms at any time, subject to applicable legal requirements, and any significant changes will be posted on the website and may be notified to you via email or on-site messages. It is your responsibility to review the Terms periodically to ensure that you are aware of the current version, as continued use of the services after changes take effect constitutes your acceptance of the revised Terms.

Nothing in these Terms shall create any partnership, joint venture, agency, or employment relationship between you and Mostbet; you are an independent user and not a representative of the company. If we delay or fail to enforce any provision of these Terms, such delay or failure shall not affect our right to enforce that provision at a later time or to enforce any other provision. You may not assign or transfer your rights or obligations under these Terms without our prior written consent, whereas we may assign or transfer our rights and obligations to another entity as part of a business restructuring, merger, or acquisition, provided that such transfer does not materially affect your rights. Any notices or communications to you may be delivered via email, website notifications, or other electronic means reasonably selected by us, and you agree that such electronic communications satisfy any legal requirement for written notice. By continuing to use Mostbet, you confirm that you have read, understood, and accepted these Terms and that you will comply with them at all times while using the services.